How to return a product?
After you receive your product, if you want to return the product due to an issue with the product(damage, fault, defect etc.), within 14 days of duration from the delivery of the products you should notify us of your request with the email available on our communication page with a subject line “I want to return my products”.
Upon receiving your request, our customer representative shall contact you. As per your request, the proceedings shall be performed when you send the product to Sansar Shop’s address without any damage to its original packing and including all the documents which you received along with the product.
There are some points you should be careful about when sending the products to us upon contacting customer service representatives. These are:
• Product(s) have to be sent to us with no damage to the original packing. The product itself should be free of any fault or defects which may occur in relevance with misuse.
• You should definitely include the invoice.
• If the invoice is issued for a corporation, you need to send along a return invoice issued by the company, without including the cargo margin, such as ‘Unit price of the product + VAT’. If the product to be returned is to be returned to a company; process cannot be performed without a return invoice issued.
• Customer is liable to return the product in the same conditions as it was given, and if the product is ever used; the commercial value loss of the product shall be paid by the customer.
After these procedures, upon reaching us, the product will be checked for whether it was used or not, whether there is deformation or not, shall be determined by technical team and returning of the product will be approved accordingly. This procedure might take 2-5 workdays.
My request for returning the product has been accepted. What will happen now?
When you perform the return procedure and send the product to us; relevant units will perform required controls over the product and it will be approved for return. This process will take 2-5 work days.
Average time before the refund is accomplished is 2-5 workdays and the amount of payment which you had made is refunded to your credit card. The payment refunds which we perform, shall appear on credit card account summaries in 1-3 work days depending on the bank. About this duration of time; Şahinler Tekstil has no effect, hence in case of extended durations of refund time please contact your bank.
Can I change products?
Conditions for product change are the same as whose of cancellation. If the product meets the criteria its return is accepted and then as per your request we create a new order for your name.
Where should i send the products for returns?
After contacting the customer representative and completing required procedures, you can send the products to be changed/returned to below addresses.
How can i send back the products for return/ change?
If the product has no defect or production related problem and you are sending it back for change/return or if you are returning/changing it due to its being incorrect product; you can send it on reverse-charge cargo after contacting customer services representative.
When shall i be refunded for the returned product?
If the customer returns the goods or chooses to withdraw from the shopping, we perform the refund within ten (10) days starting from the time we receive the returned product.
Will cargo fee be refunded in case of a return/change?
No, shipping/cargo fees cannot be refunded. However, we offer free shipping option for the purchases above 100TL.
For detailed information about returns, you can contact us via email to firstname.lastname@example.org and call +90 212 415 58 28 or use the live support section on our web-site.